How do I track my Artiv Photo Tiles’ orders?

You will receive a tracking email once your order ships out. (might be in the spam folder of your mailbox). We will provide you a tracking link to see the status of your delivery.

Tracking your orders in Artiv Photo Tiles APP

To track your order at any time, you could also click the “order history” to know the content and status of your package.

Why do I receive my order but it only had 1/3 of my order in the package?

If an order includes multiple photo tiles, we will separate them into 2 pieces of packages. Each may have separate delivery dates and tracking information.

Need more help?

Check out our FAQ, or simply contact our customer services to answer your questions.

• Email: service@phototileapp.com
• Facebook: facebook.com/phototileapp

Know more about Phototile® Story.